Trust and safety

Agency verification

Agencies sign a partnership agreement with Faarli and verify their email address and phone number before listing cars. Faarli can hide an agency's cars at any time.

• See the full process on the agency verification page. How Faarli verifies agencies

Transparent price

• Results only show cars free for your exact dates.
• The total for the trip is shown first, including the delivery fee when the car is brought to you.
• Deposit, included mileage and the price of extra kilometres are shown before you continue.
• Prices are set in Moroccan dirhams (MAD). When you choose another currency, the amount is converted at the day's rate and your card is charged in that currency.
• If a price changes before you pay, the old and new totals are shown and you confirm before paying.

Payments and deposit

• Pay by card on the website when checkout is offered for your quote, or continue in the Faarli app. Website card payments are processed by Stripe.
• The refundable deposit is paid to the agency at pick-up and returned after the car is checked.
• Some bookings can be paid by bank transfer or in cash when the app offers it.

Airport, hotel and agency pick-up

• Each car shows how the agency hands it over: at its desk in the airport terminal, by meeting you at the airport, by delivering to your hotel, or at its agency in town.
• Airport pick-up is only offered when the agency serves the airport at your times; otherwise you see agency collection, clearly labelled.
• Airport delivery and return fees are set by the agency; hotel delivery costs 100 Dhs. Every mandatory fee is in the total before you pay.

At pick-up

• You and the agent record a walk-around video of the car in the app.
• You sign the rental contract digitally before driving away.
• Your driving licence must have been held for at least 2 years.

Insurance

Cover is provided by the agency under its contract. Read the insurance terms and any excess in the contract before you sign. Ask support if anything is unclear.

Cancellation

Free cancellation up to 72 hours before pick-up. The app shows the exact conditions for your booking before you pay.

Problems, disputes and urgent help

Contact Faarli support in the app or on +212631321552. For a breakdown or accident, first make sure everyone is safe and call the emergency services if needed, then call the agency number in your contract and tell Faarli support.

For a disagreement about damage or charges, keep your pick-up video and contract: Faarli support reviews them with the agency.

What verification does not do

Verification lowers risk, it does not remove it. Faarli is a marketplace: the rental contract is between you and the agency. Check the car at pick-up and read the contract before signing.